Return Policy
Return & Exchange Policy
We provide a straightforward 30-day return and exchange window that begins the day your package is delivered.
Product Condition Requirements
To qualify for a return or exchange, your jacket must be completely unused, unworn, in its original packaging, and with all store tags still intact.
Non-Returnable Items
Please note that all custom-made jackets are tailored specifically for you and are considered final sale. Consequently, these items cannot be returned or refunded.
Order Verification
To help us process your request efficiently, please supply your original order number along with the email address linked to your purchase.
How to Start a Return
Kindly do not send items back without notifying us first. Contact our support team at cs@jacketcrafters.com to receive the correct return shipping address and instructions.
Inspection & Processing Refunds
After your returned item reaches us and undergoes inspection, we will send an email confirming whether your refund is approved or declined. Approved refunds are credited back to your initial payment method automatically within 10 business days.
Order Cancellation Rules
- Within 24 Hours: You can cancel your order for a 100% full refund within the first 24 hours of purchase.
- After 24 Hours: Cancellations requested after this period may face a partial processing deduction of up to 35%.
- After 7 Days: Requests made after one week are evaluated individually and can carry up to a 50% restocking fee, particularly for made-to-order products.
- Refused Deliveries: If you reject the delivery of your package without securing a prior cancellation approval from us, you forfeit your eligibility for a refund.
Shipping Fees
We are happy to provide complimentary return shipping labels for your convenience. However, please be aware that any shipping fees paid during the original checkout are strictly non-refundable.
Product Replacement (Exchanges)
We readily exchange items if they arrive with manufacturing defects or physical damage. For assistance, reach out directly to cs@jacketcrafters.com.
Damaged or Wrong Items Received
We hold our quality control to high standards, but if you happen to receive an incorrect or damaged item, please email us immediately at cs@jacketcrafters.com so we can resolve it with a replacement or refund.
Customer Support
For any questions or concerns regarding our return policy, please reach out via:
- Email: cs@jacketcrafters.com
- Phone: +1 7207941727
Authorized Return Location
Address 1: 1500 N GRANT ST, STE R, DENVER, CO 80203, United States
Address 2: 20 Ruthen Lane, Old Trafford, Manchester, M16 0LB, United Kingdom
- Email Contact: cs@jacketcrafters.com
- Phone Support: +1 7207941727