FAQ
Frequently Asked Questions – Jacket Crafters
What kind of celebrity-inspired outerwear do you sell?
Jacket Crafters designs jackets, coats, vests, and blazers inspired by famous actors, popular TV shows, and iconic movie characters. Our collection features styles from hit series like Stranger Things, Peaky Blinders, Daredevil: Born Again, and The Lincoln Lawyer, as well as outfits worn by stars such as Pedro Pascal, Anne Hathaway, Alix Earle, and many others.
Do you use real leather for your jackets?
Yes, we do. Depending on the specific design, Jacket Crafters uses premium genuine leather, suede, and authentic shearling. To help you know exactly what you are buying, the materials used are clearly detailed on each product page.
What payment methods do you accept?
You can safely complete your purchase using Visa, MasterCard, American Express, Discover cards, or PayPal.
Can I modify my order after placing it?
Yes, you can make changes to your order as long as it has not been shipped yet. Please reach out to our customer support team immediately to check your order status.
How will I get my order details?
Right after you place an order, we will send you a confirmation email containing your order number, item prices, and any shipping fees.
Do you ship worldwide?
Yes, Jacket Crafters ships internationally and supports multiple currencies. We deliver to almost every country, with the exception of Israel, Russia, and APO/FPO addresses. For delivery times and rates, please check our Delivery Policy page, or email us at cs@jacketcrafters.com if you have specific questions.
Is it safe to shop on your website?
Definitely. Our online store uses industry-standard SSL encryption to secure your data, and all payments are processed through highly trusted, secure networks like PayPal.
How long does delivery usually take?
Most orders arrive within 4–12 business days. If your package takes longer than this timeframe, please get in touch with our support team.
I am confused about which size to pick.
We have a detailed size guide available on every product page. If you are still unsure, just drop us an email at cs@jacketcrafters.com, and we will gladly help you choose the right fit.
How do I make sure I choose the correct jacket size?
We recommend taking your personal body measurements and comparing them directly with the size chart provided on the item’s page.
Can I return or exchange an item if it doesn’t fit?
Yes, we offer a hassle-free 30-day return policy. If your jacket doesn’t fit perfectly or meet your expectations, you can easily exchange it or return it.
What specific materials are your products made of?
We source top-tier materials for our outerwear, including high-grade cowhide, lambskin, goatskin, and other premium fabrics. You can find the exact material breakdown in the description of each product.
How should I clean and maintain my jacket?
For leather items, we recommend using a quality leather conditioner to keep the material soft and durable. For best results, always check the specific care instructions that come with your garment.
Do you offer any special discounts or deals?
Yes, we love rewarding our customers with seasonal sales and exclusive promotions. You can sign up for our newsletter to stay updated on our latest offers.
Do you have a physical retail store I can visit?
No, we operate entirely online. This allows us to keep our costs down and offer you the biggest selection of jackets at the best possible prices.
How do I use a discount or coupon code?
Simply type or paste your coupon code into the promo box during checkout, and the discount will be automatically deducted from your total.
Do I have to pay for return shipping fees?
No, return shipping is completely free. We take care of all courier costs for returns and exchanges within our allowed return window.
How frequently do you drop new designs?
We refresh our catalog regularly—often every week—to keep up with trending movies, new TV show releases, and the latest celebrity fashion trends. You can always check our “New Arrivals” section on the homepage for the latest styles.