FAQS
What payment methods do you accept?
You can securely and conveniently complete your purchase on JacketCrafters.com using PayPal, Visa, Mastercard, American Express, or Discover cards.
Can I modify or cancel my order after it has been placed?
Yes! You can cancel or make changes to your order for a 100% full refund within 24 hours of purchase, provided it has not yet left our warehouse. If your order has already entered production or been shipped, standard return policies will apply. Please reach out to our support team at cs@jacketcrafters.com immediately to check your order's status.
Where can I find my order details?
As soon as you place an order, we will send you a comprehensive confirmation email. This will include your order number, itemized pricing, and shipping details.
Do you offer international shipping?
Yes, we ship to customers all over the globe! Please note that we currently do not ship to Israel, Russia, or APO/FPO addresses. If you have any specific shipping questions, feel free to contact us at cs@jacketcrafters.com.
Is it safe to shop on your website?
Absolutely. Your privacy and security are our top priorities. We use industry-standard SSL encryption to protect your data, and all transactions are processed securely through trusted and verified payment gateways.
How long will it take for my order to arrive?
Most orders are delivered within 8 to 12 business days. If your package has not arrived within this timeframe, please contact our customer support team so we can track it down for you.
I’m not sure which size to choose. Can you help?
We highly recommend checking the detailed size guide featured on each product page. If you are still unsure, just drop us a line at cs@jacketcrafters.com our team will happily help you find your perfect fit!
How do I ensure I select the right size jacket?
For the best possible fit, we suggest taking your measurements and comparing them directly to the size chart listed on the product page before checking out.
Can I return or exchange my jacket if it doesn't fit properly?
Yes, you can! We want you to love your purchase, which is why we offer a hassle-free 30-day return and exchange policy. If the fit isn't right or the jacket doesn't meet your expectations, we’ve got you covered.
What kind of leather do you use for your jackets?
We craft our jackets from premium, high-grade leathers, including cowhide, lambskin, and goatskin. You can find the specific type of leather used for each jacket listed in its product description.
How do I care for and maintain my leather jacket?
To keep your leather soft, supple, and looking brand new, we recommend using a high-quality leather conditioner. For specific maintenance tips, please follow the care instructions provided on the product's page.
Do you run seasonal sales or promotions?
We sure do! We offer exclusive discounts and exciting promotions throughout the year. To make sure you never miss a deal, sign up for our newsletter to get updates sent straight to your inbox.
Do you have any physical retail stores?
JacketCrafters.com operates strictly as an online store. By skipping the overhead costs of physical retail locations, we are able to pass those savings directly on to you in the form of better prices.
How do I use my discount code?
Applying your discount is easy! Simply enter your promo code into the designated coupon field during checkout, click apply, and your new total will be calculated.
Do I have to pay for return shipping?
If you received a defective, damaged, or incorrect item, we cover 100% of the return shipping costs. However, for standard returns or size exchanges due to personal preference, the customer is responsible for the return shipping fees.
Need Further Help?
If you have any questions or require assistance regarding our policies, please contact our support team directly at cs@jacketcrafters.com. Full business details and locations can be found in our website footer.